Terms & Conditions
1. General Overview
Safe Haven Gold operates as an online-only business specialising in the sale of precious metals and related products. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.
2. Orders
All orders must be placed through the official Safe Haven Gold website. Once an order is submitted and confirmed, it constitutes a legally binding agreement and cannot be cancelled or modified without prior written approval.
3. Pricing
All prices are based on live market rates and may change without notice. Prices are locked in at the time of order confirmation.
4. Payment Terms
Full payment is required within one (1) business day. Failure to complete payment may result in order cancellation, fees, or account restrictions.
5. Accepted Payment Methods
Payment methods are displayed at checkout. Payments must originate from accounts in the purchaser’s name and meet compliance standards.
6. Identity Verification (KYC & AML)
Customers must comply with KYC and AML requirements. Identification may be required before processing or shipment.
7. Shipping & Delivery
Orders are shipped after payment and verification. Customers must ensure accurate delivery details.
8. Risk & Ownership
Risk transfers to the customer once the order is handed to the courier. Safe Haven Gold is not liable for delays or damage after dispatch.
9. Refunds, Returns & Cancellations
All sales are final due to market volatility. Returns are not accepted except where required by law.
10. International Orders
Duties, taxes, and import costs are the responsibility of the customer.
11. Delivery Issues
Customers are responsible for costs related to failed delivery attempts or refused shipments.
12. No Storage & No Buyback
Safe Haven Gold does not offer storage or buyback services.
13. Market Risk Disclaimer
We are not liable for market fluctuations or investment losses.
14. Limitation of Liability
Liability is limited to the value of purchased goods.
15. Fraud & Suspicious Activity
We reserve the right to refuse or report suspicious transactions.
16. Privacy
Personal data is handled in accordance with applicable laws.
17. Force Majeure
We are not liable for delays caused by events beyond our control.
18. Changes to Terms
Terms may be updated without notice.
19. Governing Law
These terms are governed by the laws of Victoria, Australia.
ORDER CONFIRMATION AND PAYMENT TERMS
Safe Haven Gold - Bullion Purchase Terms
Binding Orders
By placing an order through the Safe Haven Gold website, you acknowledge and agree that your order is an offer to purchase the selected products at the quoted price.
Once an order has been accepted by Safe Haven Gold and a tax invoice has been issued, the transaction becomes a binding contract of sale and the purchase price is locked in.
Due to the nature of precious metals markets, orders cannot be cancelled or modified solely because market prices move after the order has been placed.
Price Lock
The purchase price of bullion products is determined at the time an order is confirmed.
By placing an order, you acknowledge that gold, silver and other precious metal prices fluctuate continuously and that you are committing to purchase at the locked-in price regardless of subsequent market movements.
Payment Requirements
Full payment must be received within 24 hours of invoice issue unless otherwise agreed in writing by Safe Haven Gold.
Payment must be made using approved payment methods offered by Safe Haven Gold.
Products will not be shipped until cleared funds have been received in full.
Any bank charges, transfer fees, currency conversion fees or intermediary banking fees are the responsibility of the customer.
Failure to Pay
If payment is not received within the required timeframe, Safe Haven Gold reserves the right to:
Cancel the order;
Recover any losses resulting from market movements;
Recover reasonable administration and collection costs;
Restrict future purchasing privileges.
Customers acknowledge that failure to settle a locked-in bullion order may result in financial losses to Safe Haven Gold.
Identity Verification
Safe Haven Gold may require customers to verify their identity before an order is processed or dispatched.
Verification may include:
Government-issued photo identification;
Proof of residential address;
Verification of payment source;
Additional documentation required to satisfy regulatory obligations.
Safe Haven Gold may delay, suspend or cancel an order where satisfactory verification is not provided.
AML/CTF Compliance
Safe Haven Gold is committed to complying with Australian Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) obligations.
Customers acknowledge that Safe Haven Gold may:
Request additional information regarding a transaction;
Verify customer identity;
Conduct risk and compliance assessments;
Delay, refuse or cancel transactions where required by law or company policy.
Safe Haven Gold will not be liable for delays resulting from regulatory or compliance requirements.
Shipping and Delivery
All orders are shipped to the delivery address supplied by the customer during checkout.
Customers are responsible for ensuring that delivery details are accurate and complete.
Risk in the products passes to the customer in accordance with the shipping method and applicable insurance arrangements selected at the time of purchase.
Safe Haven Gold reserves the right to refuse shipment to locations deemed high risk.
Availability of Products
All products are offered subject to availability.
In the event that a product becomes unavailable after an order has been placed, Safe Haven Gold may:
Offer a substitute product;
Delay fulfilment;
Provide a refund where appropriate.
Accuracy of Orders
Customers are responsible for reviewing all order details before submitting an order.
This includes:
Product selection;
Quantity;
Delivery address;
Contact details.
Safe Haven Gold is not responsible for errors entered by customers during checkout.
By submitting an order through Safe Haven Gold, you acknowledge and agree that your order constitutes an offer to purchase precious metals and/or other products at the quoted price.
Once your order has been accepted by Safe Haven Gold and an invoice has been issued, the transaction becomes a binding contract of sale and the quoted price is locked in.
Due to the nature of precious metals markets, orders cannot be cancelled, amended, reduced, or refunded solely due to changes in market prices.
PAYMENT TERMS
Full payment must be received within 24 hours of the invoice being issued unless otherwise agreed in writing by Safe Haven Gold.
Payment may be made by:
• Bank Transfer
• Other approved payment methods advised by Safe Haven Gold
Orders remaining unpaid after the payment deadline may be cancelled at the discretion of Safe Haven Gold.
MARKET MOVEMENT
Gold, silver, and other precious metals are traded in live markets and prices may fluctuate continuously.
By placing an order, you acknowledge that the purchase price is locked in at the time the order is confirmed and remains binding regardless of subsequent market movements.
ORDER RELEASE
Products will not be made available for dispatch until cleared funds have been received in full.
CUSTOMER ACKNOWLEDGEMENT
By proceeding with your order, you confirm that:
• You have reviewed your order details carefully and they are correct.
• You have sufficient funds available to complete the purchase.
• You understand that precious metals prices can rise or fall after the order is placed.
• You agree to complete the purchase at the locked-in price.
• You understand that a confirmed order may constitute a binding contract of sale.
• You agree to comply with Safe Haven Gold's Terms and Conditions.
Checkout Confirmation
These are important because customers must actively acknowledge them:
• I understand that once my order is confirmed and invoiced, it becomes a binding purchase and cannot be cancelled due to changes in market prices.
• I understand that full payment must be received within 24 hours of invoice issue unless otherwise agreed by Safe Haven Gold.
• I confirm that I have sufficient funds available to complete this purchase.
• I understand that precious metals prices may rise or fall after I place my order and that I am committing to the locked-in price.
• I have reviewed my order carefully and confirm that all details are correct.