Shipping policy

Shipping Policy

At Safe Haven Gold Pty Ltd, we are committed to delivering your order securely, discreetly and efficiently.

Order Processing

Orders are processed after full payment has been received and confirmed.

Orders are generally dispatched within 1–3 business days, excluding weekends, public holidays, or periods of unusually high order volumes.

Shipping Methods

We use trusted courier and postal services, including Australia Post and other approved carriers, depending on the destination, value of the shipment, and security requirements.

All eligible shipments include tracking.

Selected orders may require a signature on delivery for security purposes.

Shipping Insurance

Where shipping insurance is included or selected, your parcel will be shipped in accordance with the insurer’s requirements.

To help protect your shipment, customers should not request that parcels be left unattended or delivered without the required signature, as this may affect insurance coverage where applicable.

Delivery Time

Delivery times are estimates only and may vary depending on your location, courier service, weather conditions, customs processing, or other circumstances beyond our control.

Once your order has been dispatched, you will receive tracking details by email where available.

International Orders

Safe Haven Gold ships internationally to selected destinations.

International customers are responsible for any customs duties, import taxes, or other government charges that may apply in their country.

Please check your local customs requirements before placing an order.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is provided, delays or additional shipping charges may apply.

If your order has not yet been dispatched, please contact us immediately if you need to update your shipping details.

Lost or Delayed Shipments

If your shipment has not arrived within the expected delivery timeframe, please contact our sales team.

We will work with the courier to investigate the shipment and keep you informed throughout the process.

Risk and Ownership

Ownership of the goods transfers to the customer upon successful delivery to the shipping address provided with the order.

For any shipping enquiries, please contact:

Safe Haven Gold Pty Ltd

Email: sales@safehavengold.com.au

Website: www.safehavengold.com.au